VoiceXML IVR Solutions

West Interactive provides cutting-edge VoiceXML (VXML) solutions that enhance call center productivity and increase customer satisfaction at the same time. VoiceXML is the emerging standard for the creation of XML-based speech recognition solutions to handle customer care or customer acquisition calls. As a sponsor member of the VoiceXML Forum, West Interactive strives to promote the adoption of VoiceXML applications and can develop a customized automated contact solution featuring VoiceXML that will provide your company with a whole host of benefits. For more information:

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VoiceXML Platform Hosting

West Interactive offers a comprehensive VoiceXML hosting solution that allows companies to quickly deploy their speech recognition solution on our state-of-the-art infrastructure. This gives companies the ability to maintain control of their development and maintenance of their VoiceXML coding, while reducing the costs associated with running their customer contact program. By utilizing our extensive and highly flexible IVR platform and technology, our VoiceXML Platform Hosting solution helps companies eliminate or reduce the costs of maintaining and upgrading their own infrastructure.

VoiceXML Solutions from West Interactive

West Interactive offers both managed and hosted VoiceXML IVR solutions, giving you the choice to outsource your VoiceXML hosting to West Interactive or integrate a managed VoiceXML IVR solution with your own customer care systems.

Whether you choose a comprehensive, managed VoiceXML solution, or a hosted VoiceXML platform to leverage your existing applications, IVR services from West Interactive offer many unique benefits:

• Robust & Flexible Network Architecture - The modular nature of our SOA (Service Oriented Architecture) framework is not only easy to update and adapt to changing business rules, but standards-based for seamless integration with existing applications as well.
• Cutting-Edge IVR Services - Our innovative technologies continue to redefine best practices for VoiceXML IVR solutions.
• Redundant Network Operations Center - West Interactive currently maintains not only one of the most technologically advanced Network Operations Centers in the industry (as well as the world), but is also the only provider to control its entire customer contact operations from one central location.
• Customized Solutions - There are no out-of-the-box VoiceXML IVR solutions at West Interactive. Our Professional Services group works with you from the get-go to analyze your unique business needs and provide a tailored plan for your call center operations.
• Extensive Industry Experience - Whether you need help with client acquisitions or customer care, West Interactive has worked with a broad depth of clients in a variety of different industries. We're well-prepared to address your unique needs when it comes to your VoiceXML IVR solution.
• Dedicated Client Support - No one understands more than West how customer support is what differentiates yourself from your competitors. Not only do we provide innovative VoiceXML IVR solutions that enhance the customer experience of your own call center operations, but we also extend this same philosophy to you through unparalleled client support and feedback at every stage of the process.

Advances in Natural Language Speech Recognition

A primary way we distinguish our interactive voice response solutions is through our extensive research and development efforts towards natural speech recognition technologies. Propelled by the adoption of VoiceXML based technologies, natural language speech recognition offers exciting horizons for enhancing your automated applications, while providing a personalized experience that could only previously be achieved with agent interaction.

Integrating speech recognition technology into your customer contact solution makes customers feel like they're talking to a "real" person, while providing shorter menus and more efficient call routing. Complicated menus become a thing of the past when customers can simply tell an advanced voice response system what they're looking for. This also results in efficient call routing to the correct destination, with shorter call lengths as well.

If you're currently struggling with high levels of zero-outs, inter-agent transfers, and average phone call lengths that go beyond what your call center operations can afford, a natural speech recognition solution, based upon VoiceXML IVR technologies, can help streamline your call center operations and reduce operating costs.

West Interactive - A Leader in VoiceXML IVR Solutions

For more information about how our industry leading VoiceXML IVR solutions can work for you, please contact us online or call us toll-free at 1-800-841-9000. (Callers outside of the United States, please dial 1-402-963-1300.)

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