VoiceXML

As the country's premier provider of Advanced Speech Recognition (ASR) and Interactive Voice Response (IVR) solutions, West Interactive is uniquely positioned to help companies meet the challenges of today's business with cutting-edge solutions utilizing VoiceXML. With an automated VoiceXML solution from West Interactive, your company can reduce costs and improve customer service quality. If you would like to speak to a sales representative or request more information about our VoiceXML solutions, please contact us today.

Increase Customer Satisfaction with VoiceXML

West Interactive's Advanced Speech Recognition solutions, utilizing VoiceXML, improve the caller's experience by giving them the ability to use their natural speech to navigate through complex menus to obtain information or conduct transactions. Whether callers want to check flight arrival information or order a pay-per-view event, West Interactive's VoiceXML solutions give your customers the power of self-service.

Our robust, scalable and open architecture supports a full range of communication protocols including VoiceXML and integrates seamlessly with corporate information systems, websites and contact centers, which makes it easy for companies to provide large amounts of information in an automated environment.

Discover the Benefits of Automated & VoiceXML Solutions

There are many benefits associated with West Interactive's Automated and VoiceXML Hosted Platform solutions, including:

• Save Money & Increase Revenue
  Automated solutions cost about a third of operator-handled calls and reduce the number of dropped calls.
• Improve Customer Service
  Callers can bypass live agents to conduct simple transactions and speed up call resolutions through "barge in" technology.
• Streamline Transaction Processing
  By simplifying menu structures and allowing callers to "cut through" prompts, the average call time is shorter.

West Interactive's automated solutions utilizing VoiceXML enable companies to save money, increase revenues and consistently deliver better customer service. Because these customized solutions can be up and running in a short period of time, it allows companies to react quickly to changing market conditions and gain an edge over the competition.

Contact West Interactive, a division of West Corporation, to learn about our automated solutions with VoiceXML by calling 1-800-841-9000 or contact us online.

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