Interactive Voice Response

West's Interactive Voice Response (IVR) solutions allow you to integrate and reduce the cost of automating your customer acquisition, retention, and growth programs.

West: A Leader in Interactive Voice Response

As the leader in interactive voice response, West Corporation has been providing IVR services since 1989. West Interactive, a division of West Corporation, provides high capacity, state-of-the-art automated voice response services, which allow callers to access information by means of a touch-tone telephone, voice prompt or Advanced Speech Recognition (ASR).

State-of-the-Art Interactive Voice Response

West Interactive maintains a state-of-the-art platform that runs our clients' large-scale interactive voice response programs. Our highly trained personnel implement and manage these programs, using the architecture and infrastructure we have in place to provide our clients with unmatched service. West's interactive voice response platform includes Advanced Speech Recognition.

Interactive Voice Response & ASR Solutions

West Interactive's Advanced Speech Recognition allows you to elicit a caller response and then act upon what the caller's needs. The ASR product can be programmed to understand virtually any word in the American/English dictionary, a series of letters and numbers, and any naturally spoken sentences that a caller might speak.

West's interactive voice response services increase your call-processing capabilities and provide highly efficient call handling. Front-load or back-end West Interactive's interactive voice response solution to efficiently integrate with live operator support.

Contact West for IVR Services

West's IVR services will increase your call processing capabilities and provide you with a more efficient and effective call handling process. Contact West Interactive by e-mail or call 1-800-841-9000 to see how we can make Interactive Voice Response a part of your customer contact solution.

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