Testimonials - West Interactive

“We are thrilled with the product that has been produced as a result of our partnership with West Interactive.” — Frank Scumacci, General Manager of eChannels, ComEd
“Our customer service is seeing great improvement with the self-service features. The enhanced IVR applications are giving customers more options and increased speed of receiving the information they need to place orders.” — Carla Guerra, Business Process Manager, Office Depot
“West brought an intimate knowledge of what the customer wants in a speech application.” — Dave Tomlinson, Progress Energy

Using West Interactive’s automates start/stop service solutions, ComEd saves more than 125,000 handle-time minutes a month. Commonwealth Edison Company (ComEd)
West Interactive’s automated appointment notifications have helped DIRECTV save more than $7 million. DIRECTV
Progress Energy has automated 40 percent of all stop service work orders and 15 percent of all start orders with West Interactive’s solutions. Progress Energy

Using West Interactive’s solutions, Yellow saves approximately $1 million a year. Yellow Transportation
Office Depot has increased quality scores and reduced time, money and resources with West Interactive solutions. Office Depot
West Interactive has helped UnitedHealth Group increase member customer service scores by 6 percent and provider scores by 19 percent. UnitedHealth Group

PC manufacturer saves more than $500,000 a month. A Major PC Manufacturer
Leading U.S. wireless communications provider reduces call handling time by 20 seconds per call. A Leading Wireless Communications Provider
A top five money center bank saves more than $4 million a year. Financial Services Case Study