Speech Recognition

Powered by the industry's leading and most innovative speech recognition software, West Interactive's Advanced Speech Recognition (ASR) solutions immediately respond to spoken requests and commands. Our highly customizable ASR solutions help improve customer satisfaction by giving your customers the ability to use their voice to navigate through menus. By using natural spoken language, your customers are able to quickly resolve their inquiries with less confusion.

Contact us today to learn how our speech recognition solutions can help your company deliver a higher level of care to your customers.

Increase Your Profitability Through Speech Recognition

West Interactive's ASR solutions offer significant cost savings when integrated with live agents. With ASR, average call length is decreased as customers speak naturally to receive the information they need. Toll costs and hold times are also diminished, and agents can be reserved for your complex calls, resulting in reduced labor costs and increased agent productivity. Contact a West Interactive representative to discover how your company can benefit from advanced speech recognition.

Customized Communication Solutions

Our robust, scalable, open architecture supports a full range of communication protocols including VoiceXML and integrates seamlessly with corporate information systems, websites and contact centers, making it easy for companies to provide large amounts of information in an automated environment. In addition, Advanced Speech Recognition solutions help companies avoid the high-costs and lengthy set-up times associated with deploying an in-house ASR solution.

Speech Recognition Solutions from West Interactive

West Interactive's speech recognition solutions help companies increase customer satisfaction, reduce costs and gain a competitive advantage. Contact us today to find out how our ASR solutions can help your company succeed.

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