West Interactive

West Channel Engagement Suite™

West Interactive understands that the way organizations engage with their customers is changing rapidly, so the West Channel Engagement Suite™ allows you to engage your customers via the channels they prefer. Our voice and non-voice solutions enable you to be there for your customers when and where they need you.

West Channel Engagement Suite solutions range from speech/IVR applications and mobile solutions to social media monitoring and engagement, SMS, chat, email and agents. When combined with the West Contact Center Core™, this broad set of integrated, customer-facing solutions for inbound, outbound and live agent customer engagement help drive personalized and seamless experiences at every touch point.

Solutions Overview

• Inbound/Outbound Voice / IVR
• Mobile
  • Native Multi-Device Applications
  • Mobile Optimized Websites
  • One-Way and Two-Way SMS/MMS
  • Device Push Messaging
• Email and Chat
• Turnkey Social Media Monitoring and Engagement
• Agent Services
  • Traditional
  • Work-at-Home
  • Social Media