Speech Recognition

Dramatically Improve Customer Satisfaction and Reduce Costs

At West Interactive, our dedicated speech experts create world-class
customer contact solutions that help companies enable voice self-service, giving callers the information and services they want quickly and easily.  By combining leading edge call center technology with our state-of-the-art
platform and advanced voice user interface design techniques, we deliver personalized speech recognition applications that provide a higher level of
care to your callers.

Our team of professionals works closely with companies to understand their unique automated call center needs and then we design and develop a comprehensive speech recognition program that exceeds caller expectations.  In order to enhance usability and increase call completion rates, we design our menus and call flows to be simple and clear.   We create personas that reflect your marketing and customer service goals and work with you to select a voice talent that matches these objectives.  We also utilize state-of-the-art usability and caller feedback techniques to bring your customer's perspective into the application design and performance improvement stages.

Developing a superior IVR application not only requires the latest call center speech technology but it also requires expert personnel to design, deploy and maintain these speech solutions, including natural language IVR solutions.  At West, we have some of the most accomplished speech scientists in the industry and our research and development teams are continually enhancing our call platform to provide maximum performance and productivity.  In addition, our grammar and tuning experts work around the clock to ensure your IVR applications are performing at optimum levels.

For more than a decade, West has been creating customized touch-tone and speech recognition solutions for the nation's leading companies.  In that time, we have built thousands of self-service IVR applications across a wide range of industries and every client benefits from our extensive call automation experience and proven industry-specific best practices.

Here are just a few examples of the strong and tangible results we are delivering to our customers:

• A leading healthcare provider realizes millions in annual savings by front-ending all member and provider calls in an automated environment utilizing speech recognition technology and advanced automated call distribution solutions.

• A leading entertainment services company is improving customer service, increasing revenue and saving millions of dollars annually by using speech recognition technology to handle specific calls types.

• A Fortune 100 manufacturing company saves millions of dollars every year by speech enabling routing and other call types.

West Interactive delivers the comprehensive speech recognition solutions, including natural language speech recognition that companies need to drive successful voice self-service, improve the overall customer experience, reduce costs and produce unmatched results.

If your company is looking for a new way to improve customer satisfaction and reduce costs, then give West Interactive a call at 1-800-841-9000 or fill out our contact form.