Your Applications, Our Deployment?Your Results in Record Time
Platform as a Service allows for the simple deployment of your Voice XML applications without the high cost and complexity of purchasing and managing the hardware and software of a complete call processing platform. West Interactive provides a completely redundant environment for IT organizations to host their applications, allowing them to focus on the core business needs versus the reliability and tracking of the platform.
West Interactive offers multiple VoiceXML platforms for our customers. Maintaining and operating the IVR Platform is the responsibility of West Interactive, not your IT Organization. We invest heavily in the upgrades and enhancements of its Hosted VXML offering. This allows customers to take advantage of the latest technology, tools and services without the costly investment.
The West Interactive platform is monitored 24 x 7 from our world class Network Operation Center (NOC). West also offers its Hosted VXML clients full developer to developer support to assure you are supported through each phase a project.
Key Platform Features
- Voice XML 2.0
- Natural Language Speech
- Call Recording
- Call Conferencing
- Full CTI Support
- Customer Portal with Developer to Developer support ticket system and tools
- Geographic Redundant Facilities
- 24 x 7 Technical Support
- Platform Monitoring Tools
- Multiple Platform Providers
Benefit from technology choices which will result in fast and easy implementation and deployment.
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