PAAS

Free Up IT Dollars While Creating Best-in-Class Customer Experiences

As infrastructure and resource costs associated with maintaining IT systems continue to rise, so do the number of new technologies needed to remain competitive. At the same time, businesses are looking for efficiencies to hold down expenditures and maintain a positive bottom line.

How can you accomplish both while maintaining customer loyalty?

Many companies are freeing up IT dollars and resources by taking advantage of West Interactive's Voice XML (VXML) Platform as a Service (PaaS) solution, and allowing West Interactive to manage infrastructure scale and support.

West Interactive has been managing VXML applications on a fully redundant hosted platform for more than a decade. We have experience across all major industries and understand the importance of obtaining return-on-investment from IVR applications. We also prove every day that satisfying customers while reducing the cost of service can go hand-in-hand.

Our robust PaaS solution features:

  • A multi-vendor platform
  • Voice XML 2.0 certification
  • Inbound and outbound voice call processing
  • Redundant and geographically disparate data centers
  • Intelligent call routing, CTI integration and Network ACD with enterprise viewing and management
  • Call recording and conferencing
  • 24/7 technical services
  • Developer-to-Developer support

Benefits that drive results:

  • Speed to market. Deploy applications in less time
  • No upfront infrastructure costs - Reduce capital and operational costs by using a hosted solution that provides the technology you need
  • Customized integration - Our flexible solution is open to development of the applications and solutions relevant and meaningful to your business
  • Access to current technology - West takes on the responsibility of staying current with the most up-to-date technology
  • Increased security - Our platform's comprehensive information security features help reduce your risk
  • Increased growth - Focus your time and talent on your true expertise – serving your customers