Connect with your Customers Anytime, Anyplace and Any Device
The way customers communicate with your business has changed. The challenge that companies still face is being able to integrate these communication channels while staying ahead of customer demands and preferences.
At West Interactive, our open-based, flexible and scalable platform is designed to enhance, expand and maintain these communication channels. Whether your customers want to chat, email, fax, text, use their voice or access your company via the web, our platform is designed to meet the demands of a multi-media contact center.
West Interactive?s preference management solution places customers in the driver?s seat of their communications. Every interaction provides an opportunity to promote a customer?s importance and value while enhancing their overall experience. Preference management combines state-of-the-art technology with custom designed applications and then allows customers to drive communication delivery to their channel of choice or delegate information to another person, such as an assistant or spouse. Through a client branded user interface or by speaking with your customer service representatives, customers opt-in to receive ongoing notifications that they find meaningful and relevant - ensuring a high level of visibility.
As mobile devices continue to change and upgrade, your organization needs to be ready. West Interactive delivers a portfolio of mobile technology solutions to our clients that build from the foundation of our core platform. Our clients can expect rich mobile applications that include voice self-service deflection, leveraging mobile devices for audio, visual and video interactions, GPS capability for location based services and advertising/marketing capabilities.
Regardless of the channel, our multi-media solutions are integrated with West Interactive?s hosted suite of services including Speech Technology, Intelligent Call Routing Solutions, Virtual Hold Technology, Proactive Notifications, Customer Surveys and they also leverage you current customer backend services connectivity.
See how you can utilize resources effectively across all customer interaction channels with West Interactive?s multi-media solutions. Expect increased customer contact and loyalty, agent and resource efficiency all while you are managing your costs.
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