Open New Channels of Communication with Customers
The ways in which customers communicate with your business are changing and expanding. The challenge is to offer customers the channels they want, while integrating new channels with existing infrastructure.
At West Interactive, our open-based, flexible and scalable platform is designed to enhance, expand and maintain communication channels. Whether your customers want to chat, email, FAX, text, or telephone, our platform can meet the demands of a multi-media contact center.
Our portfolio of mobile technology solutions includes voice self-service deflection, audio, visual and video interactions, GPS capability for location based services and advertising/marketing capabilities.
Our mobile solutions include:
- Smartphone and browser-based applications
- Integration with West Interactive hosted services
- Speech technology
- Intelligent call routing solutions
- Virtual hold technology
- Proactive notifications
- Insight surveys
- 24/7 technical services
- Robust reporting, dashboards and analytics
Benefits that drive results:
- Increased customer loyalty and enhanced customer experience via popular, new channels
- Access to current technology. We take on the responsibility of staying current with the availability of up-to-date technology
- Speed to market. Deploy your applications in less time
- No upfront infrastructure costs. Reduce capital and operational costs by using a hosted solution