A Comprehensive Automated Direct Response Contact Solution
West's Interactive Agent automated call center solution gives companies the power to handle a wide array of call types generated from direct response advertising, and offers a variety of unique automated features, including Lead Generation and Order Plus. West’s Lead Generation feature is perfect for companies who are looking for simple name and address capture in order to deliver promotional material and free product offers. Order Plus is a cost-effective order taking solution that gives companies greater speed to market and is one of the most comprehensive solutions in the industry. Interactive Agent also allows companies to transfer callers directly to a live agent and provides a comprehensive reporting package.
West's Interactive Agent call center technology solution enables companies to capture more leads and convert more calls into orders. We can also help companies lower their cost per order by giving them the option of offering targeted up-sells, utilizing West Direct’s proprietary SmartSell™ technology. With SmartSell, we are able to connect the right offer to the right person at the right time, providing the highest probability for an up-sell. We can also seamlessly incorporate your internal up-sell or 3rd Party offers into your Order Plus program. West’s extensive experience in the DRTV industry, cutting-edge automated call center technology and comprehensive IVR services make Interactive Agent the choice in automated direct response contact solutions.
Call us today at 1-800-841-9000 or email us to find out more about Interactive Agent.
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