The Power to Connect with your Customers
Anyone can build a self-service customer care application, but very few can build and manage one that delights your customers and initiates customer loyalty. That's why many of the nation's leading companies turn to West Interactive to help them discover the number of ways automating their customer contact solutions can improve service, ensure customers have a pleasant experience, and drive down total customer contact costs.
You can be assured with West Interactive that we know how to successfully connect and support your customer. Every inbound and outbound call or notification is backed by our secure and scalable platform with converged VOIP and TDM connectivity that is compatible with both legacy and next generation systems. We provide integration to all carrier networks allowing our clients to deliver a consistent customer experience regardless of carriers, markets or customer locations.
Our Hosted IVR (Interactive Voice Response) solution has been a recognized industry leading solution supporting many of the Fortune 1000 companies. Our IVR and Advanced Speech Recognition solutions give your customers the power to easily access information or conduct transactions via landline or wireless telephones, mobile devices or the Internet. We also have the proven ability to blend natural language, directed dialogue and touch-tone applications to allow your customers to have the most efficient and positive experience when they call. Our voice biometrics solution delivers the latest technology in security authentication, providing you the reassurance that your customer data is secure throughout the transaction.
West Interactive delivers a robust, multi-media communications solution that gives companies the power to easily deliver simultaneous real-time notifications to millions of people located anywhere in the world by voice, email, SMS or fax. Customers can be notified ahead of time about a variety of things such as a flight that is delayed, a prescription that is ready, ore reminded of a service appointment, just to name a few. Our outbound notifications solutions make it fast, easy and cost effective to send messages that connect with your customers anytime, anywhere, any place.
Knowing and understanding your customer is as important as the communication you provide. Our experienced team has expertise across a range of disciplines including customer behavior analytics and speech analytics to recognize the root cause of repeat contacts and improve first call resolution and survey analytics to extract voice of the customer feedback and customer sentiment.
We don't just leave our solutions to chance. Our team of Professional Services provides you the consultative insight and advice your business needs to deliver the most effective customer communications. We apply our best practices and lessons learned from the thousands of assignments we've been involved in to help you develop efficient and effective customer contact solutions.
Finally, West Interactive's reporting dashboard provides companies with real-time operational metrics, standard reports and historical views of the performance and usability of their customer contact solutions. Our dashboard features role-based authentications with the ability to drill down on individual metrics and personalized views so individual users can configure the layout and content to suit their particular needs.
Our self-service offerings deliver the entire solution to your company allowing you the benefits of an improved customer experience, reduced costs and unmatched results to enhance your brand.
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