Self-service calling is more than just touch-tone features. It's an extension of your brand. West Interactive's Hosted Interactive Voice Response (IVR) and Advanced Speech Recognition solutions give you multiple ways to automate customer contacts. And, in the process, you can improve service, give customers a pleasant experience and drive down contact costs.
We keep it simple.
West Interactive gives your customers the power to easily access information or conduct transactions via landline, wireless telephones or mobile devices. We can also blend natural language, directed dialogue and touch-tone applications to give your customers - the most positive experience possible. We don't just stop with speech design. We include tuning, analysis and deployment with customer lifecycle management
Our services deliver the best combination of contact methods, providing a single contact strategy with multi-channel options. We have experience across all major industries and understand the importance of obtaining return-on-investment from IVR applications and have been managing Voice XML applications on a fully redundant hosted platform for more than a decade.
- Natural Language, Directed Dialogue and Text to Speech (TTS)
- Voice XML 2.0 Certified
- 100% call recording and conferencing
- Intelligent call routing and Computer-Telephone Integration (CTI)
- Real-time reporting, dashboards and analytics
- A dedicated professional team of speech scientists, dialogue designers, data analysts and integration experts
- Onsite recording services including voice talent
- More than 80 languages and dialects
- Consultative client support that is an extension of your business
West Interactive's call automation benefits:
- Reduce live agent costs
- Increase first call resolution
- Decrease capital expenditures
- Reduce technology upgrade costs
- Enhance the customer experience with best-in-class Voice User Interface (VUI) designs
- Personalization and integration of customer data
- Manage volume spikes and capacity with a scalable, flexible platform
- Route calls to skilled agents for improved customer and agent satisfaction
- Fully redundant platform for BCP and Disaster Recovery