Reduce Costs While Increasing Control and Flexibility
West Interactive offers a variety of hosted contact center solutions to help manage your company?s customer contact needs more efficiently, at a lower cost and with greater control over your resources. Through our solutions, your company can maximize existing investments in IT and operational resources, processes and programs by blending them with our state-of-the-art platform technology to create a ?Best-of-Breed? solution that increases control and flexibility, while significantly reducing upfront and ongoing infrastructure costs.
More importantly, West Interactive can ?Do It All? when it comes to contact center solutions. From developing, maintaining and tuning your hosted contact center applications to delivering intelligent based call routing solutions, our industry contact center experience is second to none.
The suite of services within our hosted contact center solution includes:
- Inbound Speech IVR/self-service
- Network ACD
- CTI screen-pop
- Multi-media solutions
- Workforce management
- Quality assurance
- Enterprise monitoring, control & reporting
- Analytics & Professional Services
- Customer surveys
- Proactive notifications with Preference Management
- CRM
- Voice and Screen recording
Whether you choose to deploy a single call center component or all of them, West Interactive will help you to deliver higher quality and unmatched service with dedication to driving greater results to your bottom line.
At West Interactive, we regularly invest millions into the research, development and maintenance of one of the most advanced hosted contact center infrastructures in the industry. We incorporate the leading speech recognition and IVR technologies and employ a standards-based, open architecture which can seamlessly integrate with commercial off-the-shelf components and packaged applications. West Interactive?s Hosted Contact center solution provides your company with the platform stability, scalability and flexibility necessary in today?s unpredictable business world.
|
