Stay in Contact with Customers Anytime, Anywhere
West Interactive offers a robust, multi-media solution that companies use to instantly communicate with millions of people around the world – via the customer's communication channel of choice. Messages can be delivered via voice, email, SMS, FAX or Smartphone mobile devices to notify customers that a flight is delayed, a prescription is ready, or to remind them of an appointment. Our solutions offer a fast, easy and cost-effective way to connect with customers anytime, anywhere, anyplace.
Here are just a few of the capabilities we offer:
- Fully integrated, multiple channel applications specific to your vertical to contact your customers via their preferred communication channel
- Complete control of your campaigns through a Web-based user interface with real-time access to data, business rules and performance results
- Preference management solution to personalize each customer interaction and gather consent.
- Enterprise network level reporting and analytics
- Go-to-market solutions for a variety of industries, including finance, communications, healthcare, retail and collections
- A scalable and flexible platform that integrates with your existing telephony infrastructure
Contact more customers, in less time with less expense
- Reduce agent and contact center costs for faster ROI
- Increase agent utilization and efficiencies
- Control inbound calls and volume spikes
- Increase customer reach and frequency
- Enhance customer interactions with preferred communication channels
- Deliver important alerts with speed and accuracy