West Interactive Launches Expert Solutions Group

Consultative Services Experts Streamline Customer Contact Solutions

(Omaha, Neb. Aug. 20, 2007) – West Interactive Corporation, a leading provider of outsourced, automated customer communication solutions, today announced the introduction of Expert Solutions Group. Expert Solutions Group provides companies with consulting and developmental strategies regarding their customer contact solutions across a range of industries. Many of their services include customer behavior analytics, root cause analysis, user interface design, communication research, usability testing, and speech recognition design – including natural language speech. They apply their knowledge and experience to help companies develop more efficient and cost effective customer contact solutions.

"Improving customer service, controlling costs and strengthening their brands are top priorities for most companies today. Our years of experience with thousands of customer care applications makes it possible for us to provide our clients with the guidance and insight they need to achieve these goals and improve their competitiveness in today’s marketplace,” said Bruce Pollock, Vice President of Products and Services for West Interactive Corporation.

Expert Solutions Group is comprised of a team of experts that design and develop automated applications, analyze customer behavior and interpret the results to help companies care for their customers more effectively. Their approach to customer contact strategies helps companies better understand why their customers call, and advises them on how to better communicate with their customers, improve customer satisfaction, increase revenue and reduce customer contact costs.

About West Interactive

Expert Solutions Group is a service of West Interactive, a world-class provider of automated customer contact solutions. West Interactive combines advanced touch-tone and speech recognition technologies with a highly scalable standards-based infrastructure to help companies more effectively conduct multi-media transactions. Their hosted and managed solutions are designed to help clients connect with their customers, deliver superior service and maximize the value of every customer interaction. Services include custom speech applications, automated notifications, customer surveys, virtual call routing and professional services. West Interactive, a subsidiary of West Corporation, is located in Omaha, Nebraska, and services Fortune 1000 clients in nearly every vertical market.

For more information, please visit www.expertsolutionsgroup.com.

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