West Interactive's IVR & Speech Solutions Named '2007 Product of the Year'

Automated Customer Contact Solutions Honored by Call Center Magazine

OMAHA, Neb., April 16, 2007 /PRNewswire via COMTEX News Network/ -- West Interactive, a subsidiary of West Corporation and a leading provider of automated customer contact solutions, today announced its speech and IVR solution has been awarded the Call Center Magazine 2007 Product of the Year.

"Call Center Magazine selected West Interactive for its innovation and ability to anticipate significant industry-changing trends," stated Keith Dawson, Editorial Director for Call Center Magazine.

"We are honored to be recognized by Call Center Magazine for our innovative and effective IVR and speech applications," said Bruce Pollock, Vice President of Professional Services at West Interactive. "Speech recognition and IVR are not new technologies, but the innovations West Interactive has implemented, including natural language speech, application personalization and caller behavior analytics, are helping our clients improve service, reduce costs and generate more revenue."

West Interactive offers a robust list of advanced automated customer contact solutions including:

• Comprehensive, caller-centric natural language speech solutions.
• Flexible deployment alternatives including fully-managed and hosted solutions.
• Ability to seamlessly integrate with West or third-party environments, including touch-tone, speech and agents.
• Multi-channel automated notification solutions, using voice, pager, email and SMS.
• Real-time customer surveys that improve customer service and retention.
• Consulting assistance with speech recognition design, research, implementation, customer behavior analytics and      lifecycle management.

The selection for this year's Product of the Year award was based on the magazine editors' discussions, consensus and their experience with technologies they have examined over the last twelve months. A full list of Product of the Year award winners is featured in the April 2007 issue of Call Center Magazine (http://www.callcentermagazine.com).

About West Interactive

West Interactive is a world-class provider of automated customer contact solutions. We combine advanced touch-tone and speech recognition technologies, with a highly scalable standards-based infrastructure, to help companies more effectively conduct multi-media transactions. Our hosted and managed solutions are designed to help our clients connect with their customers, deliver superior service and maximize the value of every customer interaction. Services include custom speech applications, automated notifications, customer surveys, virtual call routing and Professional Services.

West Interactive, a subsidiary of West Corporation, is located in Omaha, Nebraska, and services Fortune 500 clients in nearly every vertical market. For more information, please call 1-800-841-9000 or visit http://www.westinteractive.com

SOURCE West Interactive

Mack McKenzie of West Corporation, +1-402-963-1324; or Mike Banas of Ashton Partners, +1-312-553-6704, for West Interactive

http://www.westinteractive.com

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