Delivering for You and Your Customer
Every day, the transportation industry faces the challenges of rising fuel prices, increased insurance rates and costly fleet management. West Interactive knows you are looking for cost reductions and efficiency for your business. We have a proven track record on automating customer care functions and helping today?s top companies maximize saving time and money for both themselves and their customers. Whether your customers are scheduling pickups, tracking shipments or gaining rate quotes, we provide customized solutions that deliver 24x7 access to the information they need.
Here are just a few of the capabilities we offer for Transportation providers:
- Intelligent self-service call management integration to efficiently handle complex automated call distribution schemes and front end solutions
- Seamless integration to customer and third party systems such as billing or CRM
- Confirmed Fax delivery features (Proof of Delivery, Bill of Lading, Rate quote, etc.)
- Call Center Business Continuity with Network ACD services
- Gather valuable feedback and information through our customer survey solution
- Web dashboards with enterprise viewing that allow for real-time monitoring of call patterns and administration tools for change management
- Easily blend touch-tone and speech recognition, including natural language speech recognition with call center or home-based agents to create a comprehensive contact solution
- Proactive notifications and account alerts/status
Sample call types include:
- Schedule Pickup/Delivery
- Shipment Tracking
- Rate Quote
- Claim Status
- Transit Times
- Bill of Lading & Proof of Delivery
Like you, West Interactive understands the importance of delivery, which is why we provide solutions that are flexible to increase speed of information received & customers contacted and increase customer loyalty by convenience, preference and faster resolution for your customers.
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