A Competitive Edge in a Highly Competitive Market
For companies in the media and communications industries, the battle to acquire and retain new customers is fierce. Current subscribers receive an endless stream of marketing messages and special offers, while new prospects are often overwhelmed by the number of product options and service combinations. At the end of the day, what truly helps companies stand out in this ever-changing and highly competitive market is the ability to deliver cost-effective solutions that help improve customer care and drive customer loyalty.
That’s why our automated call center technology solutions are perfect for today’s media and communications companies. We take over a decade’s worth of experience in the communications market and apply it to develop custom tailored managed and hosted IVR solutions that increase customer satisfaction and dramatically reduce your cost per call. Whether you’re a mobile provider looking for a fully automated call center solution or a cable and satellite company wanting a blended solution of interactive voice response systems and live agents, West Interactive offers companies the flexible call center solutions necessary to meet the growing demands of customers.
Here are just a few of the capabilities and features of our inbound call center technology solutions for media and communications providers:
- Intelligent automated call distribution systems to efficiently handle complex call routing schemes and front end solutions
- Seamless integration to customer and third party systems such as billing or CRM
- Proactive automated reminders for appointments, payments and
service interruptions
- Gather valuable feedback and information through Insight, our IVR surveys solution
- Web dashboards that allow for real-time monitoring of call patterns and administration tools for change management
- Easily blend touch-tone and speech recognition, including natural language speech recognition with call center or home-based agents to create a comprehensive contact solution
Sample call types include:
West Interactive works with many of the nation’s largest and most recognized media and communications providers and handles millions of interactions every day. This in-depth industry knowledge combined with our advanced call center technology and highly experienced speech recognition and touch-tone experts, allow you to achieve a whole new level of success.
Are you ready to learn more? Then give us a call at 1-800-841-9000 or
email us today to find out how our automated customer contact solutions can help you rise above the competition.
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