A Competitive Edge in a Highly Competitive Market
For companies in the media and communications industries, the battle to acquire and retain new customers is fierce. Current subscribers receive an endless stream of marketing messages and special offers, while new prospects are often overwhelmed by the number of product options and service combinations. At the end of the day, what truly helps companies stand out in this ever-changing and highly competitive market is the ability to deliver cost-effective solutions that help improve customer care and drive customer loyalty.
That?s why our personalized customer contact center solutions are perfect for today?s communications companies. We take over a decade?s worth of experience in the communications market and apply it to develop tailored hosted and managed solutions that increase customer satisfaction and dramatically reduce your cost per call.
Here are just a few of the capabilities and features of our inbound and outbound contact center technology solutions for communications providers:
- Intelligent automated call distribution systems to efficiently handle complex call routing schemes and front end solutions
- Seamless integration to customer and third party systems such as billing or CRM
- Proactive automated reminders for appointments, payments and
service interruptions
- Gather valuable feedback and information through customer surveys
- Web dashboards with enterprise viewing that allows for real-time monitoring of call patterns and administration tools for change management
- Easily blend touch-tone and speech recognition, including natural language speech recognition with call center or home-based agents to create a comprehensive contact solution
Sample call types include:
- Activations and New Service Requests
- Order Status and Tracking
- Customer Care
- Billing and Payment Reminders
- Technical Support
- Field Service Management
West Interactive works with many of the nation?s largest and most recognized media and communications providers and handles millions of interactions every day. This in-depth industry knowledge combined with our advanced contact center technology and highly experienced speech scientists and professional services, allow you to achieve a whole new level of success.
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