Insurance Services
For almost two decades, West Interactive has implemented customized programs specifically
designed for the insurance industry. These integrated customer contact solutions have helped many of today?s leading insurance companies improve their customer acquisition, retain more of their current customers and grow their overall business.
West Interactive is uniquely positioned to help insurance companies grow their customer base by developing comprehensive customer contact programs. Along with our scalable platform, we can easily integrate new programs and help you prepare for fluctuating call volumes.
Here are just a few of the capabilities we offer for Insurance providers:
- Intelligent self-service call management integration to efficiently handle complex automated call distribution schemes and front end solutions
- Proactive notifications for rate inquiries, quotes and cross-selling
- Seamless integration to customer and third party systems such as billing or CRM
- Gather valuable feedback and information through our customer survey solution
- Web dashboards with enterprise viewing that allow for real-time monitoring of call patterns and administration tools for change management
- Easily blend touch-tone and speech recognition, including natural language speech recognition with call center or home-based agents to create a comprehensive contact solution
- Proactive notifications and account alerts/status
Sample call types include:
- Customer Care and Service
- Member Services
- Claims Processing
- Policy Status/Billing Inquiries
- Loyalty Programs
- After-Hours Service
- Satisfaction Surveys
- Roadside Assistance
- Customer Renewals
West Interactive helps companies grow their business by providing a variety of comprehensive Insurance Solutions necessary to acquire new policyholders as well as retain and improve their current customer relationships. Through West Interactive?s expertise and technology, insurance
companies are able to better connect with their policyholders and create a higher level of customer satisfaction.
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