IVR Solution

What advantages does an IVR solution from West Interactive have to offer? In today's competitive marketplace, you need a robust and flexible IVR solution that not only improves your call center productivity, but also provides the enhanced customer experience and technological edge that your customer
base demands. West Interactive offers managed or hosted IVR solutions that not only integrate seamlessly with your back-end systems, but can also be easily customized to suit your call center's unique business needs, whatever they may be.

• Contact West Interactive
  Call us today at 1-800-841-9000 to speak to a West Interactive representative about an IVR solution, or fill out our online contact form for more information. (Callers outside of the United States, please dial 1-402-963-1300.)
• IVR Solution Resources & Case Studies
  Interested in learning more about our managed or hosted IVR solutions? Visit our resources page to find helpful case studies, brochures, and online IVR solution demos.

West Interactive offers everything you're looking for in an IVR solution -- competitive price, flexible integration, cutting-edge technology, superior ASR (Advanced Speech Recognition) services and more. Don't settle for a limited out-of-the-box IVR solution. Learn how our innovative platform and specialized development process can create a customized call center application that works for your business, every minute of every day.

Why Outsource your IVR Solution?

IVR solutions from West Interactive allow companies to leverage all the advantages of an advanced call-center infrastructure, with limited time and effort in comparison to in-house solutions. A robust IVR solution not only requires extensive research and testing to develop, but also requires continuous monitoring and upgrades for it to flexibly and rapidly adapt to your changing business demands. That's why many Fortune 1,000 companies choose hosted IVR solutions from West Interactive, providing the critical industry experience and technological expertise to develop a custom IVR solution without the additional overhead.

Managed or Hosted IVR Solutions

West Interactive offers managed or hosted IVR solutions to suit a range of business needs. Our hosted IVR solutions allow you to take advantage of our robust infrastructure and IVR platform while giving you the freedom to develop and maintain your own proprietary voice applications. Managed solutions, in contrast to our hosted IVR solutions, offer complete development, maintenance, and support of your entire automated call center - top to bottom.

West Interactive also offers Hosted Virtual ACD (Automatic Call Distribution) solutions that give you the ability to seamlessly integrate your IVR solution with multiple call centers or home-based agents. Instead of costly upgrades in infrastructure or technology, our hosted VACD solutions provide a low-cost way to increase your call handling capacity and efficiency.

Unique Benefits of our IVR Solutions

• Advanced Technology - Our applications utilize a flexible service oriented architecture which enables us to not only constantly upgrade and enhance our IVR solution systems, but to also seamlessly integrate them with your back-end systems as well. The flexible nature of our application development environment also lets us customize each IVR solution to fit the needs of each and every client.




• Best-of-Class ASR Services - Through continuous research and development, West Interactive experts and speech scientists redefine the standards for ASR (Advanced Speech Recognition). We'll create customized application personas that match your corporate messaging and customer service philosophy, giving your IVR solution a truly personalized human touch to enhance the customer experience and overall success of your automated phone systems.




• Flexible Application Design - Whether your business focus is in customer acquisition, customer care, or both, an IVR solution from West Interactive can be customized to support almost any issue your business needs to address with an automated voice system. From simple requests such as, "What is my account balance," to complex issues such as technical support or account management, you'll receive an IVR solution that is easily customized as well as updated to adapt to your changing business needs. We even offer our Interactive Agent, an IVR solution developed specifically for direct response advertising scenarios.




• Extensive Industry Expertise & Experience - West Interactive has over a decade of experience in IVR solution development. With thousands of successful implementations and a strong and loyal customer base that includes leading Fortune 1,000 companies and beyond, we set the industry standard for effective automated call systems management.




• Comprehensive Reporting - Stay on top of your call center performance 24/7 with web-based, real-time reporting tools from West Interactive. Analyze and compare statistics that include everything from overall call volume to your most frequent call paths, and more.




• Dedicated Professional Services Group - Our professional services group works with clients of both our managed or hosted IVR solutions to ensure optimum call center performance and customer satisfaction. We're with you every step of the way as we work to improve your IVR solution, from preliminary research, to usability testing, to ongoing application performance analysis.

West Interactive - Your IVR Solution Partner

Automated call processing is our specialty and passion. To learn more about how an IVR solution from West Interactive could help improve customer satisfaction, reduce transaction costs, increase conversion rates and more, please contact us or give us a call toll-free at 1-800-841-9000 to speak to a West Interactive representative. (Callers outside of the United States, please dial 1-402-963-1300.)

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