IVR Services

Next-generation IVR services from West Interactive offer the flexible and advanced technologies you need to take your customer contact solution to the next level. Just how do we do it? Give us a call today at the number listed below, or explore the following resources to learn why West Interactive is considered the industry leader in IVR services.

• Contact Us
  Fill out our online contact form or call us today at 1-800-841-9000 to speak to a West Interactive representative about our IVR services. (Callers outside of the United States, please dial 1-402-963-1300.)
• View Resources & Case Studies
  Learn more about the flexible IVR services that West Interactive has to offer. Read helpful case studies, listen to online demos, and view in-depth product brochures.

Our Expert Solutions Group will work with you to develop a valuable, customized solution based on the IVR services that your company needs. Our IVR services offer options for either managed solutions (where we provided dedicated development and management for your IVR services) or hosted solutions (where you integrate your IVR services with West's robust infrastructure and network operations center).

Why Choose Our IVR Services?

Whether you chose an IVR hosting solution or a fully managed solution, our highly experienced staff customizes every solution, utilizing superior technology to enhance your company's productivity as well as the overall customer experience. Our state-of-the-art IVR services will reduce your expenses while increasing the flexibility of your entire customer contact solution.

• Cutting-Edge Technology - IVR services from West Interactive are among the most technologically advanced in the industry. Based on a service oriented architecture, our flexible development environment allows us to not only customize each solution towards the particular needs of each client, but it also allows us to constantly enhance and improve upon our customer contact solutions. Through comprehensive support of web industry standards, our IVR services are able to seamlessly integrate with a variety of backend applications. Additionally, our IVR services also support call control, computer-telephony integration, Voice over Internet Protocol, and VoiceXML.




• Robust Infrastructure - Our IVR services are monitored by one of the most advanced Network Operations Centers not only in the industry, but in the world. Engineers at West's NOC constantly work to improve call quality and efficiency, conducting millions of proactive tests behind the scenes to ensure optimum performance.




• Best-of-Class ASR Services - Our Advanced Speech Recognition (ASR) solutions help improve the customer experience by adding a human element that a touch-tone solution can sometimes fail to provide. West Interactive employs leading speech scientists to develop highly advanced and personalized speech applications that are truly unique in our industry, including capabilities for natural language speech recognition. We are also continually improving all of our speech recognition technology through extensive research and development. Our touch-tone and speech recognition applications can be easily blended together with both a call center solution as well as
  home-based agents.




• Flexible Application Format - Lead generation. Direct response sales. Automated account management. Delivery status. Frequently asked questions. Whether your focus is on customer care or customer acquisition, our flexible IVR services can handle everything from the most basic of call inquiries to complex, multi-level transactions.




• Depth of Experience & Expertise - West Interactive has over a decade of experience in designing and creating call center applications. Our IVR services can address virtually any industry need, from finance and telecommunications to retail, entertainment, healthcare, and more.




• Comprehensive Reporting - Our IVR hosting services provide
  real-time access over the web to call data, including most frequent
  call paths, average call length, overall call volume, and a variety of other key demographics. Our IVR services also offer our Insight Customer Intelligence solution, which gives customers the option to participate in surveys that allow them to provide valuable feedback in their own words.




• Dedicated Professional Services Group - Every West Interactive client receives dedicated support from our Professional Services group throughout the entire process of designing and developing your automated call center solution. From the initial requirements analysis to extensive usability testing and training, our proprietary Seven Step Process ensures on-target development and implementation of your new IVR services.

Hosted Virtual ACD Solutions

Our IVR services also include Hosted Virtual ACD (Automatic Call Distribution) solutions. Our VACD gives companies the ability to easily manage home-based agents and multiple call centers; calls can be routed to the best available agent based on flexible rules and parameters, regardless of the agent's actual location. Hosted VACD solutions can provide seamless integration with existing IVR services, without costly upgrades in infrastructure.

West Interactive - IVR Services That Deliver Results

West Interactive provides voice self service solutions that get results. If you are considering outsourcing your IVR services, West Interactive offers competitive advantages to help take your call center solution to the next level. From industry-leading ASR (Advanced Speech Recognition) services to our client-oriented and experienced Professional Services group, our IVR services offer the technological expertise that today's competitive business
environment demands.

For more information, please contact West Interactive today or call 1-800-841-9000 to immediately speak to a West Interactive representative.

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