IVR Call Center Solutions

With over a decade of experience in the development and management of IVR call center solutions, West Interactive can streamline your call center management while improving the overall customer experience through a customized Interactive Voice Response solution. We offer more than just an IVR call center phone system; we offer the dedicated support and cutting-edge technology your business requires for enhanced productivity, performance and customer attention.

• Contact West Interactive
  Call us toll-free at 1-800-841-9000 or use our online contact form to speak to a West Interactive representative today about how we can help take your IVR call center to the next level. (Callers outside of the United States, please dial 1-402-963-1300.)
• View Resources & Case Studies
  Explore product brochures, online demos and insightful case studies on West Interactive's IVR call center solutions and more.

With in-depth experience from thousands of successful automated applications, West Interactive is the industry leader in outsourced IVR call center solutions. From natural speech IVR integration to customized products like Interactive Agent (our IVR solution for direct response advertising), we provide customized voice self service solutions that get results. Let us put our innovative IVR call center technology and industry expertise to work for you. Whether you need a simple touch-tone IVR call center phone system solution or an integrated ASR (Automated Speech Response) system, we can design a customized IVR call center solution that's ideal for your unique business needs.

Our IVR Call Center Capabilities

From the latest advances in speech recognition technology to enhanced and comprehensive reporting tools, West Interactive stands on the cutting edge of IVR call center solutions. We regularly invest millions of dollars towards enhancing and upgrading our automated platforms and solutions. Our expert speech scientists, engineers and technicians work around the clock to fine-tune, test, maintain, and improve the leading voice-response systems for which
we're known.

• Innovative ASR Services - West Interactive provides innovative ASR (Advanced Speech Recognition) solutions that can enhance the usability of your entire IVR call center solution, increasing customer satisfaction. Natural language speech recognition in particular provides a way for customers to communicate with your IVR call center solution in their own words, instead of having to navigate through a series of lengthy menu options. ASR services can simplify call menus, reduce zero-outs, shorten call lengths, and above all, improve customer satisfaction by providing a personalized experience that also takes customers closer to their goals in a shorter period of time.




• Flexible Network Architecture - Flexible. Scalable. Interoperable. These key benefits all extend to our network architecture at West Interactive, which uses a modular-based Service Oriented Architecture (SOA) framework. Not only does this mean that your IVR call center solution can be easily tweaked or changed to address your changing business needs, but it also provides seamless integration with your company's backend systems and databases.




• Customized IVR Solutions - West Interactive understands the importance of designing a custom IVR solution that satisfies your customer base as well as your business needs, especially when the level of phone support you provide is often one of the key differentiators between you and your competitors. From new customer acquisition to current customer care and support, at West Interactive, nothing is out-of-the box. By taking the time to work closely with your company, we customize our IVR call center phone system solutions to meet your unique business needs.




• State-of-the-art Network Operations Center - Our Network Operations Center (NOC) at West Interactive controls all call center operations from a single centralized location, overseeing millions of customer transactions each day. West Interactive also maintains several geographically redundant data centers and tens of thousands of ports, making our IVR platform one of the largest in the industry. We also provide clients with real-time, web-based management tools to help analyze and improve IVR call center performance, tracking everything from average call length to most frequent call paths and more.




• Hosted VirtualACD Solutions - Our Hosted VirtualACD solution helps companies who have multiple call centers or home-based agents tap into our robust IVR platform. Companies can utilize West Interactive's extensive infrastructure to easily route calls to dispersed locations, helping to eliminate costs and improve call efficiencies.
  
  
• Interactive Agent - Interactive Agent is West's custom IVR solution for the direct response industry, offering the ability to handle a wide variety of different call types generated from direct response advertising in an automated environment. This solution has been
  proven to drive more sales, increase revenue and improve
  customer satisfaction.

The West Interactive Advantage

Whether you choose a managed or a hosted IVR call center solution, a key benefit of working with West Interactive is the dedicated support and assistance our Professional Services Group provides. We can help advise you throughout the entire development and implementation of your IVR call center and beyond. No matter what your industry, you'll benefit from our extensive expertise and hands-on experience in assisting clients through thousands of different implementations. Knowledgeable, highly-skilled, and focused on your unique needs, our Professional Services Group knows how to make West Interactive's cutting-edge technologies work for your business.

Contact us online or give us a call toll-free at 1-800-841-9000 to speak with us today. Let us help you explore how West Interactive's IVR call center technology can improve your customer satisfaction levels and lower your business costs.

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