Interactive Voice Response Systems

West Interactive is one of the nation's leading providers of interactive voice response systems, helping clients deliver a consistently high level of service to their customers. We can customize a unique, automated IVR solution utilizing touch-tone, speech recognition or a blend of both to deliver a superior caller experience every time.

To learn more about our interactive voice response systems or any of our other automated call center technology solutions, you can:

• Contact West Interactive online or
• Speak to a West Interactive representative at 1-800-841-9000. (Callers outside of the United States, please dial 1-402-963-1300.)

West Interactive: A Leader in Interactive Voice Response Systems

When your organization chooses West Interactive as its interactive voice response vendor, you can be assured our highly experienced IVR and speech recognition experts will develop a highly flexible and unique interactive voice response system that will be able to address all of your current needs and
grow with you as your needs evolve. West Interactive maintains one of the industry's largest interactive voice response platforms, so whatever your current sales or care needs may be, we can deliver the automated IVR solutions necessary for success.

Comprehensive Interactive Voice Response Systems and Solutions

As a leading interactive voice response vendor, we understand that every client has unique needs. That's why we built our interactive voice response systems to be highly scalable and flexible enough to address just about any specific requirement. Some clients want to develop an interactive voice response solution to handle basic informational needs, such as:

• Hours Of Operation - Sometimes a customer just needs to know how long you'll be open.


• Balance Inquiries - When making purchases, it's fast and convenient for your customers to have 24/7 access to their account balance information.


• Account Transaction Information - An automated system can be an ideal way to let your customers know the "how much", the "when", and the "for what" of their accounts.


• Reporting Service Interruptions - When your customers lose basic services such as utilities, phone or cable, interactive voice response systems are a great way to quickly identify the nature of their problem and/or let them know when they can expect it to be fixed.


• Booking Services - For airline tickets, rental cars, lodging or whatever other services your customers may need, they can easily book it through an interactive voice response system.

Other clients may require more detailed information delivered through interactive voice response systems that integrate Advanced Speech Recognition (ASR) technology to form a verbal dialogue between their customers and their IVR systems. Some of these solutions involve:

• Voice Dialing - Ideal IVR service for customers who are driving or otherwise unable to use their hands.


• Directory Assistance - Interactive voice response systems from West Interactive can follow directory assistance dialogue flows just like traditional operators would.


• Driving Directions - When both hands are on the wheel, the ability to get dependable driving directions can be extremely valuable.


• Refilling Prescriptions - Many of our healthcare customers are realizing the efficiencies gained by having interactive voice response systems handle prescription refill transactions.


• Issuance of Payment Reminders - As an outbound call center technology feature, some clients choose to take a pro-active customer service role by offering payment reminders to their customers.

Every day, we see innovative ways our clients could be using interactive voice response systems - or using them better - to achieve their business goals relative to customer satisfaction and cost savings. As such, our role as an interactive voice response vendor of choice and our comprehensive list of best practices are a direct benefit to our current and prospective clients.

Interactive Voice Response Systems Reporting

In addition to delivering your customers the information they need, our interactive voice response systems can provide companies with the detailed information they need to refine their program and improve results. West Interactive offers robust, web-based management tools and dashboards that can deliver real-time data directly to your desktop. This ability to act and react on the most current available data from your interactive voice response system gives your company a decided advantage.

Choosing West Interactive as Your Interactive Voice Response Vendor

Contact West Interactive today to learn more about our automated solutions utilizing our interactive voice response systems and how they can provide a wide array of advantages and efficiencies to benefit your company.

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