Interactive Voice Recognition

West Interactive can help your organization implement creative interactive customer contact solutions featuring automated call center technology such as interactive voice recognition and advanced speech recognition. These solutions can make an immediate functional and cost-effective difference, while providing your customers with superior customer service. To learn how interactive voice recognition can make a difference in your customer service operations:

• Contact West Interactive online or
• Speak directly to a representative at 1-800-841-9000. (Callers outside of the United States, please dial 1-402-963-1300.)

Interactive Voice Recognition Applications

From basic touch-tone programs to the most advanced Natural Language speech recognition applications, West Interactive's experts work closely with you to assess your company's current and anticipated needs to create customized interactive voice recognition solutions that deliver a higher level of service, scalability and effectiveness.

West Interactive is one of the industry's leading providers of automated call center solutions, featuring interactive voice recognition technology. IVR technology allows your callers to find information and conduct transactions over the phone, the Internet or handheld devices, all without ever having to speak with a call center agent. For many callers, this form of self-service increases customer satisfaction and loyalty. For customers who need to speak with a live agent, our comprehensive interactive voice recognition solutions can easily integrate with traditional call center solutions to add another level of service and care.

Interactive Voice Recognition Benefits Your Organization

Our portfolio of interactive voice recognition solutions deliver a wide range of benefits to our clients, including:

• Reduced Costs
• Increased Usability
• Fewer Zero-Outs
• Improved Customer Satisfaction
• Greater Program Flexibility and Scalability

Essentially, an automated call center solution based on interactive voice recognition benefits your organization because it benefits your customers. By offering a self-service solution to your callers, you empower them with the ability to resolve calls quickly and on their terms, improving customer satisfaction which in turn can dramatically increase customer loyalty and drive greater revenue opportunities.

The Continued Evolution of Interactive Voice Recognition

As the evolution of communication technology continues to bring about ways to better serve you and your customers, West Interactive's team of call center speech technology professionals continues to stay at the forefront of that evolution. West Interactive's IVR solutions provide companies with greater flexibility and significant cost efficiencies and our professionals will work with you every step of the way to ensure that your needs are met both today and in the future.

Advances in Call Center Interactive Technology: Natural Language (NL)

Perhaps the most dynamic advancement in interactive voice recognition comes in the form of Natural Language (NL) speech recognition solutions. Natural Language applications have the ability to understand naturally-phrased requests and utterances, such as "uh yeah, hey, I would like to see how much I owe you?" and act accordingly. This rapidly evolving interactive technology is increasingly being incorporated into a wide range of interactive voice recognition applications.

Natural Language speech recognition solutions give companies the ability to simplify and shorten call menus which leads to higher customer satisfaction. At the same time, companies benefit from reductions in customer care costs and fewer transfers to agents.

Greater Customer Satisfaction through IVR

Interactive voice recognition and other call center interactive technology from West Interactive has made a significant difference in the way our clients gain efficiencies and improve customer satisfaction. Contact us today to learn more about how interactive voice recognition technologies from West Interactive can do the same for your company.

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