Delivering for You and Your Customer
Every day, the transportation industry faces the challenges of fluctuating fuel prices, increasing insurance rates and unexpected fleet management expenses. As a result of our work in the industry, we know transportation providers are looking for efficiencies that save both time and money.
That's why we've developed a portfolio of solutions that help companies automate customer care functions and maximize operations. Whether your customers are scheduling pickups, tracking shipments or gaining rate quotes, we provide customized solutions that deliver 24/7 access to needed information.
Here are just a few of the capabilities we offer:
- Self-service call management integration to efficiently handle complex automated call distribution schemes and front end solutions
- Integration with customer and third-party systems such as billing or CRM
- Confirmed FAX delivery (proof of delivery, bill of lading, rate quote, etc.)
- Call center business continuity with Network ACD services
- Customer surveys to gather valuable feedback and information
- Web dashboards for real-time monitoring of call patterns
- Blending of touch-tone and speech recognition with call center or home-based agents to create a comprehensive contact solution
- Proactive notifications and account alerts/status
Sample call types include:
- Schedule pickup/delivery
- Shipment tracking
- Rate quote
- Claim status
- Transit times
- Bill of ladling and proof of delivery
West Interactive understands the importance of delivery, which is why we provide solutions that provide convenience, preference and faster issue resolution for your customers.