Managing Customer Relationships across Channels to Build Brand Loyalty
West Interactive's customer contact solutions are designed with consumers in mind. From advanced personalized self-service to intelligent routing that delivers calls to customer service agents anywhere at any time, we meet the high service expectations retail customers expect.
Retailers using our solutions have the ability to deliver superior customer service across multiple channels, implement cost-efficient campaigns, and obtain valuable customer information – all while increasing customer service agent productivity and enhancing their brands.
Here are just a few of the capabilities we offer:
- Self-service call management integration to efficiently handle complex automated call distribution schemes and front end solutions
- A scalable platform to handle peak volume and seasonal sales spikes
- Integration with customer and third-party systems such as billing or CRM
- Customer surveys to gather valuable feedback and information
- Web dashboards for real-time monitoring of call patterns
- Proactive notifications and account alerts/status
- Customer analytics to help build targeted promotions
Sample call types include:
- Customer care
- Cross-sell
- Account status and billing inquiries
- Customer surveys
- Product updates and information
Our extensive portfolio of proven solutions enables you to more effectively manage your customer relationships across every state of the customer lifecycle.