Rx Solutions for Measurable Results and Patient Satisfaction
Over the past 20 years, we've had a strategic focus on healthcare, and have gained the expertise necessary to facilitate inbound and outbound self-service solutions that meet the industry's unique requirements. Through collaboration with our pharmacy clients, we have developed innovative solutions that provide measurable results and improve overall patient satisfaction.
We know our solutions must drive outcomes, improve operational efficiency, decrease costs and deliver efficient customer service. As a result of our work with leading insurance plans, retail pharmacies, pharmaceutical benefit managers and providers, we offer solutions that eliminate the need for pharmacy staff to handle routine inquiries. Instead, our applications allow them to focus on patient care.
Here are just a few of the capabilities we offer:
- Proactive automated refill reminders and order ready calls that drive patient adherence
- Inbound self service solutions that allow patient to refill prescriptions, obtain order status, and obtain store information such as hours and location
- Intelligent automated call distribution systems to efficiently handle complex call routing schemes and front end solutions
- Integration with pharmacy workflow systems
- Customer surveys to gather valuable feedback and information
- Blending of touch-tone and speech recognition with call center or home-based agents to create a comprehensive contact solution
Sample call types include:
- Refill reminders and adherence surveys
- Order ready/return to stock
- Order exceptions
- Satisfaction surveys
- Pharmacy directions and hours of operations
Our platform is highly scalable and includes a broad range of capabilities to meet individual requirements. Our expertise in the pharmacy space, along with our experience in healthcare and insurance, gives us the ability to drive innovation from which all of our clients can benefit.