Gaining a Competitive Edge in a Competitive Market
In the media and communication industries the battle to acquire and retain customers is fierce. Subscribers receive an endless stream of marketing messages and special offers, while prospects are overwhelmed by product options and service combinations. At the end of the day, what helps companies stand out is their ability to deliver cost-effective services and superior customer care.
For more than a decade West Interactive has been providing personalized customer contact center solutions to the communications industry. Our hosted and managed solutions increase customer satisfaction and dramatically reduce your cost per call. Whether you are a mobile provider looking for a fully hosted contact center solution, or a cable and satellite company wanting a blended solution of interactive voice response systems and live agents, we offer the flexible call center solutions necessary to meet the growing demands of consumers.
Here are just a few of the capabilities of our inbound and outbound contact center solutions:
- Automated call distribution to efficiently handle complex call routing
- Integration with customer and third-party systems such as billing or CRM
- Automated reminders for appointments, payments and service interruptions
- Customer surveys to gather valuable feedback and information
- Web dashboards for real-time monitoring of call patterns
- Blending of touch-tone and speech recognition with call center or home-based agents to create a comprehensive contact solution
Sample call types include:
- Activations and new service requests
- Order status and tracking
- Customer care
- Billing and payment reminders
- Technical support
- Field service management
West Interactive handles millions of customer interactions for the nation's largest and most recognized media and communications providers every day. This in-depth industry expertise, combined with our advanced contact center technology, allows our customers to achieve a whole new level of success.