Customized Industry Programs to Improve Customer Acquisition and Retention
For almost two decades, West Interactive has helped insurance companies implement customer contact solutions that improve customer acquisition and retention, and drive overall business growth.
As a result of our experience, coupled with our scalable platform, we can easily integrate customized programs that enhance the customer experience.
Here are just a few of the capabilities we offer:
- Self-service call management integration to efficiently handle complex automated call distribution schemes and front end solutions
- A scalable platform to handle call fluctuations
- Proactive notifications for rate inquiries, quotes and cross selling
- Integration with customer and third-party systems such as billing or CRM
- Customer surveys to gather valuable feedback and information
- Web dashboards for real-time monitoring of call patterns
- Blending of touch-tone and speech recognition with call center or home-based agents to create a comprehensive contact solution
Sample call types include:
- Customer care and service
- Member services
- Claims processing
- Policy status/billing inquiries
- Loyalty programs
- After-hours service
- Satisfaction surveys
- Roadside assistance
- Customer renewals
Insurance companies taking advantage of West Interactive's expertise and technology are able to better connect with their policyholders and create a higher level of customer satisfaction.