West Interactive is a global leader for delivering enterprise contact center transformation. Headquartered in Omaha, Neb., West Interactive is a subsidiary of West Corporation, which offers a broad range of communications and network infrastructure solutions designed to help organizations manage or support critical communications.
For more than 20 years, West Interactive’s relentless innovation of global, multimedia customer contact solutions has made us the partner of choice for many of the world’s most trusted brands.
West Interactive is focused on delivering contact center transformation solutions that support every individual customer interaction. We provide a comprehensive array of contact center solutions that drive business value through a strategic partnership approach. Furthermore, years of perfecting and implementing contact center technologies and processes in our own global contact centers uniquely enables us to extend real-world experience to our clients.
Whether it’s modernizing your contact center infrastructure and networks, layering in multichannel engagement with mobility, implementing social media solutions that reduce silos, or taking your contact center to the cloud, West Interactive is already there. We offer both voice and non-voice customer engagement solutions, including IVR/speech automation, mobility, social media and agent resources. Driven from one of the most scalable and reliable enterprise platforms in the industry, our solutions offer even more value by leveraging our multichannel enterprise routing and unified customer contact solutions.
In fact, West Interactive’s unified contact technologies power more meaningful and profitable relationships by enabling our clients to know, serve and engage their customers.
Awards
- North American Contact Center Outsourcing Company of the Year: Frost & Sullivan 2010
- Runner-up for the American Express Chairman Award, Notifications - Fraud Alert application 2010
- "Strong Performer", Network-based IVR/Voice Portals: Forrester 2009
- Market Leader Award, Professional Services: Speech Technology 2009
- Information Week Top 500 Rating: Information Week (West Interactive) 2009 & 2010
- North American IVR and Voice Portal Systems Product Line Strategy of the Year: Frost & Sullivan 2010