Advanced Speech Recognition

West Interactive's Advanced Speech Recognition (ASR) solutions allow your customers to speak and be heard. Powered by the industry's leading and most innovative advanced voice recognition software, our Advanced Speech Recognition solution understands and immediately responds to spoken requests and commands through leading-edge voice recognition technology.

Advanced Speech Recognition is a powerful and very effective means of managing your costs while enriching your customers' experience. Visit our Services section to learn more about our Advanced Speech Recognition technology, and how it can help you optimize your call center.

Advanced Speech Recognition: Extend - Enrich - Reduce

Extend your reach - With our ASR solutions, customers can connect with you anytime and anywhere via wired or wireless phones.

Enrich the customer experience - Advanced Speech Recognition brings the intuitive responsiveness of live customer service agents to an interactive format making communication quick and effective for your customers.

Reduce your costs - A West Interactive voice recognition solution also offers significant cost savings when integrated with live agents. With West's Advanced Speech Recognition, average call length is decreased as customers speak naturally to receive the information they need. Advanced Speech Recognition also diminishes toll costs and hold times.

With our ASR solutions, agents can be reserved for your complex calls, resulting in reduced labor costs and increased agent productivity. With a West Interactive Advanced Speech Recognition solution you can extend your reach, enrich customer experience and reduce your costs.

More Advanced Speech Recognition Information

Advanced Speech Recognition offers a compelling solution that enables fast and efficient access to information and completion of transactions. Voice recognition also increases customer satisfaction using an interface that is completely natural. Advanced Speech Recognition allows you to eliminate or minimize the added cost of connecting every call to a live agent.

West Interactive - A Leader in Advanced Speech Recognition Technology

For more information about how our industry leading Advanced Speech Recognition technology can work for you, please contact us online or call us toll-free at 1-800-841-9000. (Callers outside of the United States, please dial 1-402-963-1300.)

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