The
Power to Achieve a Higher Level of Service
At West Interactive, we integrate advanced technologies to provide a higher level of service and performance to your company. Our flexible architecture and rapid development environment use best-in-class technologies and a
wide-range of modular components to help us bring new automated call
center features and custom IVR applications to market quickly and with
greater results.
At West Interactive, there are no out-of-the-box solutions. We only develop custom call center technology solutions with features that our clients truly need to succeed. We partner with every client to design a managed or hosted IVR solution that not only meets their current needs but can easily evolve to address the ongoing opportunities of an ever changing marketplace.
Our Interactive Voice Response platform is one of the largest in the industry with five geographically redundant data centers and tens of thousands of ports. Our extensive platform not only provides companies with scale-driven redundancy and peace of mind that every call will be answered, but it also allows us to deliver the most comprehensive automated call center technology solutions at the greatest value.
Through our sophisticated and proven integration capabilities, utilizing
industry standards such as XML and SOAP, we are able to seamlessly tie into multiple backend systems. Our service oriented architecture also allows us to provide critical real-time customer information within your automated application to improve efficiencies, reduce average call times and provide better customer service.
We also provide robust management tools that give your company the information necessary to respond rapidly and more intelligently. Our web-based portals and dashboards deliver powerful real-time data directly to your desktop and help support your existing CRM operations and strategies.
With over a decade of experience, our team of professionals provides companies with the expertise necessary to harness today's advanced call center technology and develop superior managed or hosted IVR solutions that delight customers and reduce customer contact costs.
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