Powerful Solutions. Unmatched Service. Dramatic Results.
Today, more than ever, companies are realizing the significant savings and
increased customer satisfaction from automating their customer contacts.
Many businesses, however, struggle with the challenge of designing, developing,
hosting and maintaining automated call center and interactive voice response (IVR) applications because they lack the in-house
expertise. That’s why more companies are turning to West
Interactive to help them discover the possibilities of an IVR application and
how it can improve customer service while driving down customer contact costs.
At West Interactive, a division of West
Corporation, we give companies the power to bridge the divide between
providing superior services and reducing customer contact costs. Our focused
and comprehensive voice self-service solutions, featuring touch-tone, speech recognition, natural language speech and other interactive voice
response (IVR) technologies, allow your customers to easily access information or
conduct transactions, via traditional or wireless telephones, hand-held devices
or the Internet.
We have over a decade worth of experience across a
wide range of industries and are skilled at providing your company with a level
of service and attention that is unrivaled. Our robust, standards-based,
open architecture supports automated call control, computer-telephony integration (CTI),
Voice over Internet Protocol (VoIP) and VoiceXML. We also help you protect your investment by obtaining a license of the Ronald A. Katz Technology portfolio of patents for elements of service provided by West Corporation or its affiliates.
In addition, we can
seamlessly integrate our platform with corporate information systems, websites
and contact centers to give you superior operational flexibility and the
ability to exceed your business objectives.
Contact us to learn more about how our interactive voice response and speech recognition solutions can help you reduce customer contact costs while increasing customer satisfaction.
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