We’ll help you on your journey to transforming your contact center into a dynamic, optimized center for multichannel customer engagement.

Case Studies

Discover why some of the world’s leading brands — including Alltel, Office Depot and DIRECTV — trust West to help them improve their customer care, service and engagement.

White Papers

The Hosted Contact Center: Engage Your Customers With Consumer-Driven Care. Organizations are increasingly considering hosted solutions as a way to quickly, flexibly and cost-effectively modernize their contact centers.


Enterprise Connect 2015

Mar 16, 2015 - Mar 19, 2015

West will present "Experience the Accidental Contact Center, Because Your Customers Do" on Wednesday, March 18, 2015... read more

West Blog

Get Over Common Hurdles to Create the Synergy Customers Expect by Dan Gordon

“The whole is greater than the sum of its parts.” We have all harped on the power of synergy ...
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Securing a Remote Working Environment by Mike Snyder

Folks commiserated about the hurdles of issuing equipment, introducing “lock down desktop” so...
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Catch the next wave in self-service IVR by Dan Gordon

Voice technology is as relevant as ever in customer service space. But it’s not standing still;...
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