We’ll help you on your journey to transforming your contact center into a dynamic, optimized center for multichannel customer engagement.

Case Studies

Discover why some of the world’s leading brands — including Alltel, Office Depot and DIRECTV — trust West to help them improve their customer care, service and engagement.

White Papers

The Hosted Contact Center: Engage Your Customers With Consumer-Driven Care. Organizations are increasingly considering hosted solutions as a way to quickly, flexibly and cost-effectively modernize their contact centers.


Enterprise Connect 2015

Mar 16, 2015 - Mar 19, 2015

West will present "Experience the Accidental Contact Center, Because Your Customers Do" on Wednesday, March 18, 2015... read more

West Blog

Catch the next wave in self-service IVR by Dan Gordon

Voice technology is as relevant as ever in customer service space. But it’s not standing still;...
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Find Ways to Improve Multi-channel Customer Service by West Marketing

Multi-channel customer service is increasingly important. Research from Econsultancy shows that 8...
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Did You Know That Sometimes Customers Text Back? by West Marketing

Engaging and having valuable conversations with customers is a top priority for companies. Many u...
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