We’ll help you on your journey to transforming your contact center into a dynamic, optimized center for multichannel customer engagement.
Discover why some of the world’s leading brands — including Alltel, Office Depot and DIRECTV — trust West Interactive to help them improve their customer care, service and engagement.
The Hosted Contact Center: Engage Your Customers With Consumer-Driven Care. Organizations are increasingly considering hosted solutions as a way to quickly, flexibly and cost-effectively modernize their contact centers.
The Secret to Being More Effective: Pareto’s 80/20 Rule by Theresa Rollin
The true secret of Pareto’s 80/20 rule is not in the understanding of the rule itself, but in r...
Give Me a Great Customer Experience by Jil Fisher
What is a great customer experience? To some degree a great customer experience is in the eye of ...