We’ll help you on your journey to transforming your contact center into a dynamic, optimized center for multichannel customer engagement.
Discover why some of the world’s leading brands — including Alltel, Office Depot and DIRECTV — trust West Interactive to help them improve their customer care, service and engagement.
The Hosted Contact Center: Engage Your Customers With Consumer-Driven Care. Organizations are increasingly considering hosted solutions as a way to quickly, flexibly and cost-effectively modernize their contact centers.
ANI: The 2013 HFMA National InstituteJun 16, 2013 - Jun 19, 2013
Four days of dynamic ANI networking opportunities. read more
A Twist on Peer Reviews by Kathy Ritonya
A positive way to leverage those informal peer reviews is to use the behavior to drive increased ...
Who’s Afraid of the Dark? by Nick Osborne
Put a group of boys together, especially a group of cousins, and eventually there will be a one-u...