We’ll help you on your journey to transforming your contact center into a dynamic, optimized center for multichannel customer engagement.

Case Studies

Discover why some of the world’s leading brands — including Alltel, Office Depot and DIRECTV — trust West to help them improve their customer care, service and engagement.

White Papers

The Hosted Contact Center: Engage Your Customers With Consumer-Driven Care. Organizations are increasingly considering hosted solutions as a way to quickly, flexibly and cost-effectively modernize their contact centers.


AGA/EEI Customer Service Conference and Exposition

Apr 21, 2014 - Apr 24, 2014

Come see West and our subsidiary TFCC at this valuable event for utility providers. read more

West Blog

The Future Expectations of Customer Service by Angie Svec

My kids often ask me what I did in a world without mobile devices. They cannot even grasp the tho...
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Don’t Lower Your Standards by David Stirk

Enterprises are structured in a modular way. There are functional separations between the many pa...
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Using Predictive Analytics to Prevent Agent Attrition in Your Call Center by Rob Moline

A perpetual obstacle for any call center manager is the revolving door of agent attrition. Each l...
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TMCNet Contact Center
Transformation Channel