We’ll help you on your journey to transforming your contact center into a dynamic, optimized center for multichannel customer engagement.
Discover why some of the world’s leading brands — including Alltel, Office Depot and DIRECTV — trust West to help them improve their customer care, service and engagement.
The Hosted Contact Center: Engage Your Customers With Consumer-Driven Care. Organizations are increasingly considering hosted solutions as a way to quickly, flexibly and cost-effectively modernize their contact centers.
Customer Response Summit MemphisSep 22, 2014 - Sep 24, 2014
West’s Dan Gordon, SVP of Strategy – Product and Marketing, will be moderating the panel entitled, “Customer... read more
How Your Devices Learn to Talk to You by West Marketing
We may still be a few dozen years away from everyone having their own personal robot, but in a lo...
Talk to Me Goose by Dan Greco
1986 was the year the cinematic classic “Top Gun” came out on the big screen. It’s also hap...
Notifications Will Be a Differentiator in 2014 and Beyond by West Marketing
Mobile push notifications are an important part of our everyday life. We choose how they come to ...