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Case Studies

Discover why some of the world’s leading brands — including Alltel, Office Depot and DIRECTV — trust West to help them improve their customer care, service and engagement.

White Papers

The Hosted Contact Center: Engage Your Customers With Consumer-Driven Care. Organizations are increasingly considering hosted solutions as a way to quickly, flexibly and cost-effectively modernize their contact centers.

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West Blog

How to Prep for Each Decade of Tech by West Marketing

Earlier this week, the 20th annual SpeechTEK conference drew speech scientists, information techn...
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How do you connect with 67.2M people? by West Marketing

Just ask companies that partner with West. In the last month alone, they made 293.5 million autom...
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Insurance claim spin cycle by Dan Gordon

My washing machine croaked. This all went down months ago, but I can’t rinse away the memory be...
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