We’ll help you on your journey to transforming your contact center into a dynamic, optimized center for multichannel customer engagement.

Case Studies

Discover why some of the world’s leading brands — including Alltel, Office Depot and DIRECTV — trust West to help them improve their customer care, service and engagement.

White Papers

The Hosted Contact Center: Engage Your Customers With Consumer-Driven Care. Organizations are increasingly considering hosted solutions as a way to quickly, flexibly and cost-effectively modernize their contact centers.


SpeechTEK 2015

Aug 17, 2015 - Aug 19, 2015

Please join us at SpeechTEK 2015. Two West experts will speak on a variety of topics. read more

West Blog

Insurance claim spin cycle by Dan Gordon

My washing machine croaked. This all went down months ago, but I can’t rinse away the memory be...
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When IVR Gets Personal by West Marketing

What’s news when it comes to the customer experience? Magic is expected. People want to be able...
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Gartner includes West as a Representative Vendor in Market Guide for IVR Systems and Enterprise Voice Portals, 2015 by West Marketing

“We are honored to be included in Gartner’s Market Guide, amongst seven other representative ...
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