We’ll help you on your journey to transforming your contact center into a dynamic, optimized center for multichannel customer engagement.
Discover why some of the world’s leading brands — including Alltel, Office Depot and DIRECTV — trust West to help them improve their customer care, service and engagement.
The Hosted Contact Center: Engage Your Customers With Consumer-Driven Care. Organizations are increasingly considering hosted solutions as a way to quickly, flexibly and cost-effectively modernize their contact centers.
Enterprise Connect 2014Mar 17, 2014 - Mar 20, 2014
West will moderate the session "Improving the Mobile Customer Experience" on Tuesday, March 18, 2014 at 8:00 a.m. at... read more
The Future Expectations of Customer Service by Angie Svec
My kids often ask me what I did in a world without mobile devices. They cannot even grasp the tho...
Don’t Lower Your Standards by David Stirk
Enterprises are structured in a modular way. There are functional separations between the many pa...
A perpetual obstacle for any call center manager is the revolving door of agent attrition. Each l...