We’ll help you on your journey to transforming your contact center into a dynamic, optimized center for multichannel customer engagement.
Discover why some of the world’s leading brands — including Alltel, Office Depot and DIRECTV — trust West to help them improve their customer care, service and engagement.
The Hosted Contact Center: Engage Your Customers With Consumer-Driven Care. Organizations are increasingly considering hosted solutions as a way to quickly, flexibly and cost-effectively modernize their contact centers.
Exploring The Care Coordinator’s Dilemma by Robert Dudzinski
In the new era of accountable care, where patients will take greater ownership of their health, t...
How to Stop Credit Card Fraud in Your Contact Center by Bruce Pollock
Credit and debit card security is becoming a more important topic every day. It is common these d...