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Case Studies

Discover why some of the world’s leading brands — including Alltel, Office Depot and DIRECTV — trust West to help them improve their customer care, service and engagement.

White Papers

The Hosted Contact Center: Engage Your Customers With Consumer-Driven Care. Organizations are increasingly considering hosted solutions as a way to quickly, flexibly and cost-effectively modernize their contact centers.

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West Blog

Drive Holiday Results With a Multi-channel Engagement Strategy by West Marketing

Customers already want information immediately and conveniently but during the hectic holiday sea...
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Exploring The Care Coordinator’s Dilemma by Robert Dudzinski

In the new era of accountable care, where patients will take greater ownership of their health, t...
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How to Stop Credit Card Fraud in Your Contact Center by Bruce Pollock

Credit and debit card security is becoming a more important topic every day. It is common these d...
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