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Case Studies

Discover why some of the world’s leading brands — including Alltel, Office Depot and DIRECTV — trust West to help them improve their customer care, service and engagement.

White Papers

The Hosted Contact Center: Engage Your Customers With Consumer-Driven Care. Organizations are increasingly considering hosted solutions as a way to quickly, flexibly and cost-effectively modernize their contact centers.

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West Blog

Talk to Me Goose by Dan Greco

1986 was the year the cinematic classic “Top Gun” came out on the big screen. It’s also hap...
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Notifications Will Be a Differentiator in 2014 and Beyond by West Marketing

Mobile push notifications are an important part of our everyday life. We choose how they come to ...
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The Future Expectations of Customer Service by Angie Svec

My kids often ask me what I did in a world without mobile devices. They cannot even grasp the tho...
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