We’ll help you on your journey to transforming your contact center into a dynamic, optimized center for multichannel customer engagement.
Discover why some of the world’s leading brands — including Alltel, Office Depot and DIRECTV — trust West to help them improve their customer care, service and engagement.
The Hosted Contact Center: Engage Your Customers With Consumer-Driven Care. Organizations are increasingly considering hosted solutions as a way to quickly, flexibly and cost-effectively modernize their contact centers.
Don’t Ignore Any Outage by West Marketing
TFCC/West’s high volume call answering (HVCA) system has transformed the way utility companies ...
One-on-One Text Conversations Make Customer Care Easier by Dan Gordon
One-to-one agent-based support is expensive, which explains why many organizations adopt proactiv...