We’ll help you on your journey to transforming your contact center into a dynamic, optimized center for multichannel customer engagement.
Discover why some of the world’s leading brands — including Alltel, Office Depot and DIRECTV — trust West Interactive to help them improve their customer care, service and engagement.
The Hosted Contact Center: Engage Your Customers With Consumer-Driven Care. Organizations are increasingly considering hosted solutions as a way to quickly, flexibly and cost-effectively modernize their contact centers.
ANI: The 2013 HFMA National InstituteJun 16, 2013 - Jun 19, 2013
Four days of dynamic ANI networking opportunities. read more
How to Keep a Positive Attitude in the Workplace by Danette Olson
Is your glass half-empty or half-full? How you answer this age-old question about positive thinki...
How to Win a Really Cool Customer Service Award by Skip Hanson, President, West Interactive
At West, we are always looking for ways to enhance our customer contact solutions. Recently, we w...