We’ll help you on your journey to transforming your contact center into a dynamic, optimized center for multichannel customer engagement.
Discover why some of the world’s leading brands — including Alltel, Office Depot and DIRECTV — trust West to help them improve their customer care, service and engagement.
The Hosted Contact Center: Engage Your Customers With Consumer-Driven Care. Organizations are increasingly considering hosted solutions as a way to quickly, flexibly and cost-effectively modernize their contact centers.
How to Prep for Each Decade of Tech by West Marketing
Earlier this week, the 20th annual SpeechTEK conference drew speech scientists, information techn...
How do you connect with 67.2M people? by West Marketing
Just ask companies that partner with West. In the last month alone, they made 293.5 million autom...