We’ll help you on your journey to transforming your contact center into a dynamic, optimized center for multichannel customer engagement.
Discover why some of the world’s leading brands — including Alltel, Office Depot and DIRECTV — trust West to help them improve their customer care, service and engagement.
The Hosted Contact Center: Engage Your Customers With Consumer-Driven Care. Organizations are increasingly considering hosted solutions as a way to quickly, flexibly and cost-effectively modernize their contact centers.
CS Week ConferenceApr 28, 2015 - May 1, 2015
Join us at CS Week along with other professionals involved in the customer service and customer information... read more
Urgent Communication? Utility Customers Tell All by Jody Kistaitis
In the utility market, automated solutions like IVR aren't just a “nice to have;” they’re a...
Are you prepared for multi-channel mayhem? by West Marketing
Customer care used to be housed in a physical facility, but a relatively recent whirlwind of the ...