We’ll help you on your journey to transforming your contact center into a dynamic, optimized center for multichannel customer engagement.
Discover why some of the world’s leading brands — including Alltel, Office Depot and DIRECTV — trust West to help them improve their customer care, service and engagement.
The Hosted Contact Center: Engage Your Customers With Consumer-Driven Care. Organizations are increasingly considering hosted solutions as a way to quickly, flexibly and cost-effectively modernize their contact centers.
SpeechTEK 2014Aug 18, 2014 - Aug 20, 2014
West's Bruce Pollock, VP of strategic growth and planning, will moderate sessions on the digital home and the digital... read more
Talk to Me Goose by Dan Greco
1986 was the year the cinematic classic “Top Gun” came out on the big screen. It’s also hap...
Notifications Will Be a Differentiator in 2014 and Beyond by West Marketing
Mobile push notifications are an important part of our everyday life. We choose how they come to ...