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Case Studies

Discover why some of the world’s leading brands — including Alltel, Office Depot and DIRECTV — trust West to help them improve their customer care, service and engagement.

White Papers

The Hosted Contact Center: Engage Your Customers With Consumer-Driven Care. Organizations are increasingly considering hosted solutions as a way to quickly, flexibly and cost-effectively modernize their contact centers.

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West Blog

Don’t Ignore Any Outage by West Marketing

TFCC/West’s high volume call answering (HVCA) system has transformed the way utility companies ...
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One-on-One Text Conversations Make Customer Care Easier by Dan Gordon

One-to-one agent-based support is expensive, which explains why many organizations adopt proactiv...
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How to Prep for Each Decade of Tech by West Marketing

Earlier this week, the 20th annual SpeechTEK conference drew speech scientists, information techn...
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