We’ll help you on your journey to transforming your contact center into a dynamic, optimized center for multichannel customer engagement.

Case Studies

Discover why some of the world’s leading brands — including Alltel, Office Depot and DIRECTV — trust West to help them improve their customer care, service and engagement.

White Papers

The Hosted Contact Center: Engage Your Customers With Consumer-Driven Care. Organizations are increasingly considering hosted solutions as a way to quickly, flexibly and cost-effectively modernize their contact centers.


CS Week Conference

Apr 28, 2015 - May 1, 2015

Join us at CS Week along with other professionals involved in the customer service and customer information... read more

West Blog

Urgent Communication? Utility Customers Tell All by Jody Kistaitis

In the utility market, automated solutions like IVR aren't just a “nice to have;” they’re a...
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Are you prepared for multi-channel mayhem? by West Marketing

Customer care used to be housed in a physical facility, but a relatively recent whirlwind of the ...
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Keep Customers Out of the Dark by West Marketing

Although utility providers don’t necessarily have to “sell” customers on their services, th...
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