We’ll help you on your journey to transforming your contact center into a dynamic, optimized center for multichannel customer engagement.

Case Studies

Discover why some of the world’s leading brands — including Alltel, Office Depot and DIRECTV — trust West to help them improve their customer care, service and engagement.

White Papers

The Hosted Contact Center: Engage Your Customers With Consumer-Driven Care. Organizations are increasingly considering hosted solutions as a way to quickly, flexibly and cost-effectively modernize their contact centers.


CRMXchange Tech Tank - IVR, Self Service and Analytics

Jun 11, 2015

West is excited to take part in the CRMXchange Tech Tank - IVR, Self Service and Analytics. This webcast will be... read more

West Blog

Is your customer experience inside-out? by West Marketing

If individuals have multiple ways of engaging your brand (and vice versa), but those channels don...
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Customer Care: Walk the Talk by West Marketing

Applying what we learn about consumers through real-time, historical and demographic data points,...
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Urgent Communication? Utility Customers Tell All by Jody Kistaitis

In the utility market, automated solutions like IVR aren't just a “nice to have;” they’re a...
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