We’ll help you on your journey to transforming your contact center into a dynamic, optimized center for multichannel customer engagement.
Discover why some of the world’s leading brands — including Alltel, Office Depot and DIRECTV — trust West to help them improve their customer care, service and engagement.
The Hosted Contact Center: Engage Your Customers With Consumer-Driven Care. Organizations are increasingly considering hosted solutions as a way to quickly, flexibly and cost-effectively modernize their contact centers.
Enterprise Connect 2015Mar 16, 2015 - Mar 19, 2015
West will present "Experience the Accidental Contact Center, Because Your Customers Do" on Wednesday, March 18, 2015... read more
Catch the next wave in self-service IVR by Dan Gordon
Voice technology is as relevant as ever in customer service space. But it’s not standing still;...
Find Ways to Improve Multi-channel Customer Service by West Marketing
Multi-channel customer service is increasingly important. Research from Econsultancy shows that 8...