We’ll help you on your journey to transforming your contact center into a dynamic, optimized center for multichannel customer engagement.

Case Studies

Discover why some of the world’s leading brands — including Alltel, Office Depot and DIRECTV — trust West to help them improve their customer care, service and engagement.

White Papers

The Hosted Contact Center: Engage Your Customers With Consumer-Driven Care. Organizations are increasingly considering hosted solutions as a way to quickly, flexibly and cost-effectively modernize their contact centers.


Executive Customer Contact Center Exchange

Oct 14, 2014 - Oct 15, 2014

Join West’s Dan Gordon, SVP of Strategy – Product and Marketing, for a presentation entitled, “Building the... read more

West Blog

How Your Devices Learn to Talk to You by West Marketing

We may still be a few dozen years away from everyone having their own personal robot, but in a lo...
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Talk to Me Goose by Dan Greco

1986 was the year the cinematic classic “Top Gun” came out on the big screen. It’s also hap...
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Notifications Will Be a Differentiator in 2014 and Beyond by West Marketing

Mobile push notifications are an important part of our everyday life. We choose how they come to ...
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