We’ll help you on your journey to transforming your contact center into a dynamic, optimized center for multichannel customer engagement.
Discover why some of the world’s leading brands — including Alltel, Office Depot and DIRECTV — trust West to help them improve their customer care, service and engagement.
The Hosted Contact Center: Engage Your Customers With Consumer-Driven Care. Organizations are increasingly considering hosted solutions as a way to quickly, flexibly and cost-effectively modernize their contact centers.
CRMXchange Tech Tank - IVR, Self Service and AnalyticsJun 11, 2015
West is excited to take part in the CRMXchange Tech Tank - IVR, Self Service and Analytics. This webcast will be... read more
Is your customer experience inside-out? by West Marketing
If individuals have multiple ways of engaging your brand (and vice versa), but those channels don...
Customer Care: Walk the Talk by West Marketing
Applying what we learn about consumers through real-time, historical and demographic data points,...