Hosted Contact Center

West Interactive’s cloud-based contact center solution enhances customer engagement while allowing enterprises to focus on their core competencies.

IVR Deployments

Powered by the Holly Voice Platform and the Genesys Voice Platform, West’s IVR solutions give enterprises access to the industry’s largest, most reliable and most secure IVR platforms.

Mobile Services

West's end-to-end Mobile Services solution provides everything necessary for organizations to deliver comprehensive mobile care apps to their customers.

Social Media

The West Social Engagement Solution’s cloud-based model provides everything necessary for organizations to effectively monitor and engage customers via the social Web.

Proactive Notifications

The West Notifications solution offers two-way interactivity and can deliver both outbound and inbound customer communication.

Enterprise Feedback Mgmt

Powered by the Confirmit CustomerSat™ solution, West delivers EFM solutions that transcend one-off departmental surveys.

Workforce Optimization

West Workforce Optimization Solutions provide fully managed, cloud-based technology to support organizations' fundamental needs.

West Connect

West Connect™ allows West clients to use services and business logic through seamlessly integrated platforms, data and applications in West’s solution cloud.

Customer Contact Suite

West understands that the way in which organizations engage with their customers is changing rapidly. The West Customer Contact Suite™ allows you to engage your customers how and when they want.

Hosted Contact Center Suite

With multichannel enterprise routing and customer conversation management, the West Hosted Contact Center enables your applications to drive seamless, productive and profitable customer interactions across every channel.

Network Management Services

Location diversification, next-generation multimedia communication and network simplification imperatives are driving the need for modernization as companies seek convergence of voice and data within their contact centers and throughout the enterprise.

Expert Services

Strategic consultation and planning for contact center transformation providing the systems integration, speech and cognitive sciences, as well as all of the application lifecycle services needed to make your transformation a reality.

IVR Deployment Options

West offers a range of options for deploying and managing your IVR and contact center solutions, including fully managed and platform only.

West Connect

West Connect™ allows West clients to use services and business logic through seamlessly integrated platforms, data and applications in West’s solution cloud.

Communications

Our customer contact solutions help media and communication companies stand out in this competitive market.

Financial

Leading financial services companies bank on us for innovative contact solutions that provide the highest levels of customer service and care.

Insurance

Our integrated customer contact solutions help today's leading insurance companies acquire and retain customers.

Healthcare

We help both providers and their customers obtain on-demand, secure access to the valuable healthcare information they need.

Hospitality / Travel

Our customer contact solutions offer providers greater operational efficiencies while making customers feel like they’ve been upgraded to first class.

Retail

With our extensive portfolio of customer contact solutions, retailers can effectively manage their customer relationships across every phase of the customer lifecycle.

Transportation

We provide flexible customer contact solutions for transportation companies, helping them save time and money for their business — and their customers.

Utilities

Our experience integrating contact center technologies, resources and processes helps utility companies increase their efficiency and coordinate customer needs.

Data Sheets

Download data sheets from West Interactive.

Case Studies

Read case studies from West Interactive clients.

White Papers

Download white papers from West Interactive.

Brochures

Webinars

Watch past webinars from West Interactive.

Videos

Watch videos from West Interactive.

Podcasts

Listen to our experts discuss what you need to know to improve your customer care and contact strategy.

Interactive Presentations

Learn more about how West Interactive can help your organization improve customer contact and experience.

TMCnet CCT Channel

About Us

West Interactive is a global leader for delivering enterprise contact center transformation. Headquartered in Omaha, Neb., West Interactive is a subsidiary of West Corporation, which offers a broad range of communications and network infrastructure solutions designed to help organizations manage or support critical communications.

West's NOC

West has one of the most technologically advanced network operations centers (NOC) in the world, overseeing customer interactions and transactions for many of the nation’s premier companies.

News

Catch up on our latest product news, find out about company developments, and stay-up-to-date with West happenings by reading our latest news and news releases.

Events

Blog

We welcome your comments on the West Interactive blog and hope you will join the discussions.

Partners

At West Interactive, we value the strong relationships we have with many of today's leading software, IVR and speech recognition technology providers.

Careers

If you thrive in a fast paced, growth oriented culture and are looking to be a part of the dynamic automated customer contact solutions industry, we invite you to take a closer look at our exciting career opportunities.

Contact Us

Complete our general information form to receive more information about West’s solutions.