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Case Studies

Discover why some of the world’s leading brands — including Alltel, Office Depot and DIRECTV — trust West to help them improve their customer care, service and engagement.

White Papers

The Hosted Contact Center: Engage Your Customers With Consumer-Driven Care. Organizations are increasingly considering hosted solutions as a way to quickly, flexibly and cost-effectively modernize their contact centers.

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West Blog

How to Stop Credit Card Fraud in Your Contact Center by Bruce Pollock

Credit and debit card security is becoming a more important topic every day. It is common these d...
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How Your Devices Learn to Talk to You by West Marketing

We may still be a few dozen years away from everyone having their own personal robot, but in a lo...
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Talk to Me Goose by Dan Greco

1986 was the year the cinematic classic “Top Gun” came out on the big screen. It’s also hap...
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